"I am writing this letter as a humble note of appreciation for the outstanding customer service
(particularly after sale service which is rarely well conducted in Singapore), provided by Ms.
Angeline Lim Siew Yoke (CEA No. R027784G), your Estate Agent, for almost 20 years.
I was regularly facing the problem of receiving rental payment from tenants in my property in
Marsiling Drive. I was introduced by Mr. Jackson Ong to Ms. Lim almost 20 years ago.
Since April 2016, I have been facing the worst tenant who always deliberately defer the rental
payment and then get it overdue as long as possible. Ms. Angeline is second to none of Estate
Agents in Singapore to take initiatives to directly deal successfully with this toughest tenant to
keep the rental payment settled within the time limit stipulated at the legal lease.
Ms. Lim hardly took very quickly to rectify the problem of my tenants as an individual and particular case, and then has been directly and eagerly dealing with each tenant in the past 20 years almost. The ability to provide the resolution quickly exceeded my expectations. She is a real professional who cares very much for the people he serves, and she delivers on everything she commits to.
Ms. Lim also advised me how to keep the problem tenants away. I am really pleased with her productivity, knowledge and skills. Great after sale service as long as almost 20 years makes your customers feel that she care about developing a long-term relationship that means more than just making a sale.
I truly believe nobody in Singapore knows the after sale service (particularly as long as almost 20
Years) of renting and estate agency like Ms. Lim does. Ms. Lim is really a leading example of
your company’s estate agents. I recommend Ms. Angeline Lim to anyone buying or selling or renting a home. Keep up the good work.
All the Best,
Ip Kwong Sum and Wong Sau Miu
The Property Owners